A customer-led transformation
“Our industry is in the midst of a profound transformation. Led by what customers need and expect, enabled by digital technologies, we are well positioned to adapt to these changes that will define our business not only today, but also tomorrow.”
Financial information
USD 4.6bn
Business operating profit1
1 Business operating profit (BOP) indicates the underlying performance of the Group’s business units by eliminating the impact of financial market volatility and other non-operational variables.
12.1%
Business operating profit after tax return on equity2
2 Shareholders’ equity used to determine ROE and BOPAT ROE is adjusted for net unrealized gains or losses on available-for-sale investments and cash flow hedges.
USD 3.7bn
Net income attributable to shareholders
CHF 44.4bn
Market valuation as of December 31, 2018
CHF 19.003
Proposed total dividend per share for 2018
3 Proposed total dividend, subject to approval by shareholders at the Annual General Meeting; expected payment date as from April 9, 2019. Gross dividend, subject to 35 percent Swiss withholding tax.
USD 195bn
Investment portfolio4
4 Market value of the investment portfolio (economic view).
USD 3.8bn
Total amount of impact investments (USD billions)5
5 Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), and investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million).
2.1 tons
CO2e emissions per employee (tons per FTE)6
6 Number shown as of 2017; 2018 data will be available in Q2 2019.
>760,000
Number of customers interviewed through Zurich’s NPS program7
7 In 2018, Zurich interviewed over 760,000 customers (including Zurich Santander) in over 20 countries through its NPS (Net Promoter Score) program.
Governance
Corporate governance report
Good corporate governance enables Zurich to create sustainable value for its stakeholders.
Remuneration report
Zurich operates a balanced and effectively managed remuneration system.
Chairman message
“We set the right priorities and we are now starting to reap the benefits of the course we have chosen.”Chairman message (PDF)
Group CEO message
“After reshaping our business, Zurich is well-positioned to face this transformation from a position of strength.”Group CEO message (PDF)
Our approach
Stakeholder reports
Our customers
Net promoter score
Individual comments generated through NPS
Our employees
Total number of employees
Headcount
Our communities and society
Total impact investments1
1 Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), and investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million).
Our shareholders
Proposed total dividend per share for 2018
(CHF 18.00 for 2017)
2 Proposed total dividend, subject to approval by shareholders at the Annual General Meeting; expected payment date as from April 9, 2019. Gross dividend, subject to 35 percent Swiss withholding tax.
