A customer-led transformation

“Our industry is in the midst of a profound transformation. Led by what customers need and expect, enabled by digital technologies, we are well positioned to adapt to these changes that will define our business not only today, but also tomorrow.”
Mario Greco

Group Chief Executive Officer

Financial information

USD 4.6bn

Business operating profit1

1 Business operating profit (BOP) indicates the underlying performance of the Group’s business units by eliminating the impact of financial market volatility and other non-operational variables.

12.1%

Business operating profit after tax return on equity2

2 Shareholders’ equity used to determine ROE and BOPAT ROE is adjusted for net unrealized gains or losses on available-for-sale investments and cash flow hedges.

USD 3.7bn

Net income attributable to shareholders

CHF 44.4bn

Market valuation as of December 31, 2018

CHF 19.003

Proposed total dividend per share for 2018

3 Proposed total dividend, subject to approval by shareholders at the Annual General Meeting; expected payment date as from April 9, 2019. Gross dividend, subject to 35 percent Swiss withholding tax.

USD 195bn

Investment portfolio4

4 Market value of the investment portfolio (economic view).

USD 3.8bn

Total amount of impact investments (USD billions)5

5 Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), and investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million).

2.1 tons

CO2e emissions per employee (tons per FTE)6

6 Number shown as of 2017; 2018 data will be available in Q2 2019.

>760,000

Number of customers interviewed through Zurich’s NPS program7

7 In 2018, Zurich interviewed over 760,000 customers (including Zurich Santander) in over 20 countries through its NPS (Net Promoter Score) program.

Governance

Corporate governance report

Good corporate governance enables Zurich to create sustainable value for its stakeholders.

Corporate governance report (PDF)

Remuneration report

Zurich operates a balanced and effectively managed remuneration system.

Remuneration report (PDF)

Chairman message

“We set the right priorities and we are now starting to reap the benefits of the course we have chosen.”
Michel M. Liès

Chairman of the Board of Directors

Chairman message (PDF)

Group CEO message

“After reshaping our business, Zurich is well-positioned to face this transformation from a position of strength.”
Mario Greco

Group Chief Executive Officer

Group CEO message (PDF)

Our approach

Our business model

Our business model (PDF)

Our approach

  • Our purpose Why
  • Our values How
  • Our strategy What

Our approach (PDF)

Stakeholder reports

Our customers

Net promoter score

>760,000

Individual comments generated through NPS

Our employees

Total number of employees

53,535

Headcount

Our communities and society

Total impact investments1

USD 3.8bn

1 Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), and investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million).

Our shareholders

Proposed total dividend per share for 2018

CHF 19.002

(CHF 18.00 for 2017)

2 Proposed total dividend, subject to approval by shareholders at the Annual General Meeting; expected payment date as from April 9, 2019. Gross dividend, subject to 35 percent Swiss withholding tax.

Downloads

Group overview

Governance

Risk review

Holding company

Annual Review 2018

Learn more about how we are transforming, led by our customers

The Annual Review tells how we are delivering to all our stakeholders, including our customers, employees and communities and society, based on real examples and visuals in an attractive format.

Read more